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About Our Brand
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CUCHEN’s Technology
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Key Product Overview
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CUCHEN's Business
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Cuchen News
About Our Brand Customer-Centered Management (CCM)
certification assesses if a company organizes all its activities from a consumer perspective, consistently improves relevant management practices.
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Certification Authority
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Operating Authority
CONSUMER
- Customers can receive information guiding their selection of products and services and expect a swift and reasonable resolution through the CCM system in case of any issues with certified companies.
- 2017 ~ 2018
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Launched the company-wide CCM campaign (“The answer is in the field”)
Developed and implemented a specialized service system (CSP)
Introduced internal and external CCM activities (CCM promotion at service centers, internal trivia event)
Expanded CCM management performance indexes Newly established center evaluation indexes
- Achieved the 3rd CCM certification
COMPANY
- Awareness of consumer rights among the CEO and employees can be heightened, and competitiveness, both internally and externally, can be strengthened by constantly improving the quality of products and services from a consumer perspective.
- 2019 ~ 2020
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Promoted a CCM organizational culture (Flexible work schedules, remote work option)
Implemented internal staff’s capabilities empowerment training
Expanded customer feedback channels
Restructured the CCM operation task force
- Achieved the 4th CCM certification
PUBLIC
- CCM certification contributes to spreading a culture of co-prosperity between businesses and consumers by reducing social costs incurred through post-dispute resolution and administrative measures, while also creating a customer-centered market
- 2021 ~ 2022
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Practiced social responsibilities (Voluntary recall)
Conducted company-wide campaign (Walking campaign, CCM promotional event)
Improved customer satisfaction strategies (Unmanned reception bots, video consultation)
Standardized customer service for improved efficiency
- Achieved the 5th CCM certification
Customer-Centered Management (CCM) Certificate (Korean)
Customer-Centered Management (CCM) Certificate (English)
CCM Recognition Award from The Korea Fair Trade Commission
